Help centre

Real humans, fast.

Booking, billing, refunds, disputes — talk to our care concierge or browse common answers below.

Reach us

Three ways to get a real human.

No bots, no chatbot loops. Care concierge is on every channel.

  • WhatsApp

    Most replies in under 5 minutes. Best for booking questions, change requests, and quick disputes.

    Chat on WhatsApp

  • Phone

    Speak with the care concierge. 7am–11pm IST every day.

    Call +91 99999 99999

  • Email

    For documents, formal complaints, or anything you'd rather put in writing.

    hello@aayulcareu.com

In a true medical emergency

Dial 108 first. Then tell the agency and us — we'll handle the follow-through.

Common questions

Quick answers

How quickly can I get a carer?

For most non-medical care, agencies can dispatch within 4–8 hours. For ICU at home, set-up takes a bit longer — most agencies confirm equipment within 4 hours. Use the 'Today' filter on search to see live availability.

What if the carer doesn't show?

Tell the agency first via the family app or WhatsApp. If they don't resolve it within 30 minutes, message us and we'll source a replacement and refund the visit fee.

Can I cancel a booking?

Free cancellation up to 24 hours before the visit. Same-day cancellations may incur up to 30% of the service fee depending on the agency.

How do refunds work?

Refunds are processed back to the original payment method within 5–7 working days. For disputes, payment to the agency is held until the issue is resolved.

Is my data safe?

Phone numbers, addresses, and medical conditions are encrypted at rest. Logs scrub PII. You can request data deletion under India's DPDP Act at any time — just email hello@aayulcareu.com.

How do I become a listed agency?

Visit the For Agencies section to start an application. Agencies are verified before listing — KYC, insurance, and references typically take 5–7 working days.

Still need help

Message our care concierge.

Tell us what's happening. We respond within 5 minutes on WhatsApp during day hours.

WhatsApp us

For agency partners

Need agency support?

Different team, different channel. Open the agency app to reach AayulHealth partner support.

Open agency app