Terms of service

AayulHealth / we / us: Aayul Health Pvt Ltd, operating aayulcareu.com and the related mobile and web applications.

Agency: An independent home-care provider listed on the marketplace and using the platform to manage operations.

Family / you: A consumer using aayulcareu.com to discover, book, and track home-care services.

Platform: All software, websites, and mobile apps operated under the AayulHealth brand.

AayulHealth is a technology platform. We connect families with independent home-care agencies; we are not a healthcare provider, and we do not deliver care directly.

Care services are delivered by the agency you book. The agency is responsible for the clinical quality of care, the conduct of its carers, and the accuracy of information it provides about itself.

We verify agencies at onboarding and re-verify annually. Where we identify a risk, we may delist or suspend an agency pending investigation.

You can use the marketplace anonymously to browse. Booking creates a family account tied to your verified phone number.

You must provide accurate contact and care details. Material inaccuracies (e.g. a different patient than disclosed) may lead to refusal of service by the agency without refund.

Prices are set by the agency. Final pricing is computed server-side at booking and shown in full before payment.

Payments are processed by Cashfree. Card data does not touch our servers. We hold payment until the agency confirms the first visit.

Cancellation is free up to 24 hours before the visit. Same-day cancellations may incur up to 30% of the service fee. Refunds, where due, are processed in 5–7 working days.

Nature of credits.“Aayul Credits” are promotional, non-monetary incentives issued at Aayul’s sole discretion (for example, as a goodwill gesture for a service disruption, a referral reward, or a marketing promotion). They are not a pre-paid payment instrument, wallet, deposit, or stored-value account under the Reserve Bank of India’s Payment and Settlement Systems Act, 2007 or the Master Directions on Prepaid Payment Instruments.

Non-cashable, non-transferable. Aayul Credits have no cash value. They cannot be (a) withdrawn, (b) redeemed for cash, (c) transferred to any other user, account, or platform, (d) sold, traded, or assigned, or (e) refunded under any circumstances.

Single-platform use. Aayul Credits may be redeemed only against eligible bookings made on the AayulHealth marketplace, and only as a partial discount up to the platform service-fee component of the booking. They cannot be applied to taxes, government levies, agency payouts, or carer payouts.

Expiry. Aayul Credits expire 90 days from the date of issuance unless a longer validity is explicitly communicated at the time of issuance. Expired credits are forfeited and cannot be restored.

Discretionary revocation. We reserve the right to revoke, reduce, or invalidate any credit balance at any time without prior notice in cases of suspected fraud, abuse, account closure, violation of these terms, or business discontinuation. Such revocation does not entitle you to any compensation.

Refunds remain separate.Where a service failure entitles you to a refund under our Cancellation & Refunds Policy, the refund is made to your original payment method in compliance with Reserve Bank of India requirements. Any Aayul Credit issued alongside such a refund is a separate goodwill gesture, not a substitute for the refund.

Tax treatment. Aayul Credits are not income and do not constitute consideration. No tax invoice is issued at the time of credit issuance. When credits are redeemed against a booking, the tax invoice for that booking will show the post-discount amount as the taxable value.

Don't misrepresent yourself, abuse staff, share account credentials, or use the platform to harm any party. We may suspend or terminate accounts that violate this policy without prior notice in serious cases.

Try to resolve issues directly with the agency first. If unresolved, raise a dispute via the family app or WhatsApp. We mediate neutrally and may withhold payment to the agency until the dispute is resolved.

Our liability is limited to the value of the booking that gave rise to the claim. We are not liable for the agency's acts or omissions, except where we have failed to perform a duty under these terms.

Nothing in this section limits liability for fraud, gross negligence, or anything that cannot be limited under Indian law.

These terms are governed by the laws of India. Disputes are subject to the exclusive jurisdiction of the courts of Chennai, Tamil Nadu.

We may update these terms; material changes get email notice and 14 days' lead time. Continued use after the effective date of a change constitutes acceptance.

Aayul Health Pvt Ltd · India · legal@aayulcareu.com