Module · Operations

Run the day from one screen.

The operations stack — coordinator dashboard, live visit board, rota, geofences, and SOS — wired together so every change cascades automatically.

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Coordinator dashboard

Today, by the minute.

A single pane for late check-ins, missed tasks, escalations, and unassigned shifts. Everything you act on, nothing you scroll past.

  • Live status of every visit on the day
  • Drag-and-drop shift reassignments with carer preferences honoured
  • Inline messaging to the carer or family without leaving the row

Live board

See the field, not a spreadsheet.

Map view of carers and clients, colour-coded by visit status. Click a pin for full context.

  • Geofence-based visit start and end with auto-flags for anomalies
  • Filter by branch, service type, carer, or risk level
  • One-tap reassign or send a replacement

Rota & shifts

Schedules that build themselves.

Match carers to clients on competency, language, distance, and preferences. Cover absences in seconds.

  • Recurring rotas with one-off exceptions
  • Conflict detection: double-booking, working-hours breach, expiring KYC
  • Push assignments straight to the carer mobile app

SOS & escalations

One button, the right responder.

Carers and clients can raise an SOS from web or mobile. The system pages the right responder by branch, role, and proximity — and logs everything for audit.

  • Geofenced routing — closest qualified carer or supervisor first
  • Escalation ladder if the first responder doesn't acknowledge
  • Full timeline saved to the audit log; reportable to compliance
SOS

Roles using this module

  • Coordinator
  • Branch admin
  • Owner
  • Nurse manager
  • Receptionist

Outcomes early customers see

85%
Less time on coordinator handover
40%
Reduction in last-minute reassignments
< 60s
From SOS to acknowledgement on call

Pairs naturally with

See it on a real day

Book a demo of Operations.

30 minutes, your data shape, run by someone who knows India home-care ops. No slide deck.

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