Module · Family portal
Where families finally see what's happening.
Live visit tracking, care plan, messaging, ratings — same app for the patient, the children, the spouse. Drives retention and word of mouth.
Live visit tracking
ETA, check-in, tasks, vitals — live.
The most-asked-for feature in home care. Geofenced check-in, task completion, and vitals stream straight to the family the moment they happen.
- Real-time map of carer location during the visit
- Per-task progress with photos when relevant
- Push + WhatsApp notifications on key events
Family messaging
One thread for the household.
Multiple family members chat with the agency, the carer, and each other in a single thread per care recipient.
- Multi-recipient threads with role labels
- Voice notes, image attachments, read receipts
- Agency moderation for safety
Care plan + MAR
What's being done, plainly.
The family sees the care plan, the MAR record, and the visit log — in plain language, not jargon.
- Family-friendly task and medication labels
- History of every visit + every dose
- Permission boundaries on sensitive fields
Ratings & feedback
Closes the loop, every visit.
Families rate each visit; the agency sees patterns; carers get feedback that actually means something.
- Per-visit 5-star + free-text feedback
- Patterns surface in the live board
- Verified-booking ratings power the marketplace
Roles using this module
- Family
- Coordinator
- Carer
- Owner
Outcomes early customers see
- 78%
- Of families log in weekly
- 4.7★
- Average per-visit rating in beta
- 62%
- Renew or refer based on portal
Pairs naturally with
See it on a real day
Book a demo of Family portal.
30 minutes, your data shape, run by someone who knows India home-care ops. No slide deck.
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